This privacy policy explains how Petal Palette handles personal data on ilselbiren.garden. It follows the data lifecycle from collection and use to disclosure, retention, and deletion in connection with florist workshop services, consultations, and local flower orders.
We may process the name, email address, phone number if provided, inquiry message, and service preferences submitted through our contact form or other direct communications. We also process limited technical data such as server request metadata and browser and device information to keep the website functioning, secure, and deliverable.
Personal data is received when you submit a request, ask about bouquet availability, confirm budget or color preferences, arrange payment, or request studio pickup or local delivery. Technical information is generated by your browser and device during normal website use and by our systems when they receive and route your request.
Confirmed cookie uses are limited to essential site operation and privacy preferences. We do not confirm analytics cookies or marketing and advertising cookies as active on this website.
We use cookies for essential site operation and to remember privacy preferences. You can manage or block cookies through your browser settings, but some site functions may not work as intended if essential cookies are disabled.
We use personal data to answer bouquet requests, confirm budget and color preferences, check availability, arrange payment, coordinate studio pickup or local delivery, and provide related customer service. Technical data is used to operate the website, maintain security, diagnose issues, and deliver messages through our contact systems.
We may share personal data with service providers or operational partners that help us process contact requests, support technical delivery, or maintain the website. These recipients are expected to use the data only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.
We may disclose personal data when necessary to comply with applicable legal obligations, respond to lawful requests, protect website security, or address fraud, misuse, or similar operational concerns. Any such disclosure is limited to what is reasonably necessary for the relevant purpose.
Privacy rights lifecycle
You may ask us to access, correct, update, or delete personal data that we hold about you, and you may also object to or limit certain processing where the law allows. If a request cannot be fully granted, we will explain the practical reason and the scope of any limitation.
To protect privacy, we may ask for enough information to verify your identity and understand the request. Once verified, we will review the request, apply any required exceptions, and respond through a reasonable service process.
We retain personal data for as long as it is needed to respond to inquiries, manage orders, complete delivery or pickup arrangements, maintain security, resolve disputes, and meet recordkeeping obligations. When the relevant purpose ends, data is deleted, anonymized, or otherwise removed from active use according to our internal lifecycle practices.
If we make material changes to this privacy policy, we will update the notice on the website and may use reasonable service channels to draw attention to the change when appropriate. The version in effect is the one published at the time of your visit or interaction.
Use the contact details below for questions about this notice or the handling of personal data.
